FREQUENTLY ASKED QUESTIONS


HAS MY ORDER SHIPPED?

YOU WILL RECEIVE A SHIPPING CONFIRMATION NOTICE VIA EMAIL WHEN YOUR ORDER HAS LEFT THE WAREHOUSE. IF IT HAS BEEN MORE THAN A FEW DAYS SINCE ENTERING YOUR ORDER AND YOU HAVE NOT RECEIVED SHIPPING CONFIRMATION, PLEASE CONTACT CUSTOMER SERVICE AT SHOP@TEMPESTFREERUNNING.COM.


HOW CAN I TRACK MY ORDER?

YOU WILL RECEIVE A SHIPPING CONFIRMATION NOTICE VIA EMAIL WHEN YOUR ORDER HAS LEFT THE WAREHOUSE. IT WILL CONTAIN INFORMATION TO TRACK YOUR ORDER. IF IT HAS BEEN MORE THAN A FEW DAYS SINCE ENTERING YOUR ORDER AND YOU HAVE NOT RECEIVED SHIPPING CONFIRMATION, PLEASE CONTACT CUSTOMER SERVICE AT SHOP@TEMPESTFREERUNNING.COM.


THERE IS A PROBLEM WITH MY SHIPMENT, WHAT SHOULD I DO?

PLEASE CONTACT CUSTOMER SERVICE AT SHOP@TEMPESTFREERUNNING.COM.


HOW CAN I GET A COPY OF MY INVOICE?

A COPY OF YOUR INVOICE CAN BE OBTAINED BY LOGGING IN TO YOUR TEMPEST FREERUNNING ACCOUNT OR BY CONTACTING OUR CUSTOMER SERVICE DEPARTMENT AT SHOP@TEMPESTFREERUNNING.COM.


I ORDERED THE WRONG STUFF! WHAT DO I DO?!

ONCE YOU PLACE AN ORDER AT TEMPEST FREERUNNING APPAREL, YOU CANNOT MAKE CHANGES THROUGH THE STORE. PLEASE EMAIL US AT SHOP@TEMPESTFREERUNNING.COM AS SOON AS POSSIBLE, SO WE CAN CORRECT YOUR ORDER BEFORE THE GOODS SHIP.


HOW QUICKLY WILL MY ORDER SHIP?

MOST ORDERS SHIP WITHIN TWO DAYS OF RECEIVING YOUR ORDER AND YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL ONCE THE ORDER HAS SHIPPED FROM OUR WAREHOUSE. ITEMS SHIP WORLDWIDE THROUGH USPS OR UPS. ACTUAL TRANSIT TIMES ARE FROM WHEN YOUR ORDER LEAVES OUR WAREHOUSE.


TIMING OF BILLING

YOUR CREDIT CARD WILL BE CHARGED ONCE YOUR ORDER IS PLACED. 


DO I HAVE TO PAY SALES TAX?

SALES TAX IS CURRENTLY INCLUDED IN YOUR ITEM PRICE.


ACCEPTED FORMS OF PAYMENT

WE ACCEPT PAYPAL AND CREDIT CARD PAYMENTS. NO PAYPAL ACCOUNT IS NEEDED.


IF I ORDER THE WRONG SIZE CAN I RETURN THE ITEM?

WE DO NOT OFFER REFUNDS. WE ONLY ACCEPT RETURN ITEMS IN UNUSED AND ORIGINAL CONDITION FOR EXCHANGE OR STORE CREDIT WITHIN 30 DAYS OF PURCHASE, WITH RETURN SHIPPING PAID BY BUYER. IF YOU WISH TO EXCHANGE PRODUCT, YOU WILL NEED TO EMAIL US AT SHOP@TEMPESTFREERUNNING.COM. PLEASE ALLOW 7-14 DAYS FROM RETURN RECEIPT FOR ORDER TO BE PROCESSED.


CAN I RETURN AN ITEM THAT I HAVE USED?

SORRY, ONLY PRODUCTS IN NEW UNUSED CONDITION WILL BE ACCEPTED FOR RETURNS.


WHAT IS A CSC CODE?

A CARD SECURITY CODE IS AN ADDED SAFEGUARD FOR YOUR CREDIT CARD PURCHASES. DEPENDING ON THE TYPE OF CREDIT CARD YOU USE, IT IS A 3 OR 4-DIGIT NUMBER PRINTED ON THE BACK OR FRONT OF YOUR CREDIT CARD. FOR MOST ONLINE CREDIT CARD PURCHASES FROM US, THE SECURITY CODE IS REQUIRED INFORMATION.


IS YOUR SITE SECURE?

OUR SECURE SERVERS PROTECT YOUR INFORMATION USING ADVANCED ENCRYPTION AND FIREWALL TECHNOLOGY THROUGHOUT THE ORDERING PROCESS. MOST BROWSERS WILL SHOW A LOCK ICON IN THE BOTTOM STATUS BAR ON SECURE PAGES. LOOK FOR THIS ICON ON ANY WEB PAGE THAT ASKS FOR YOUR PERSONAL INFORMATION. TO FURTHER ENSURE YOUR SECURITY, WE USE STATE OF THE ART SSL (SECURE SOCKETS LAYER) ENCRYPTION TO PROTECT YOUR PERSONAL INFORMATION FROM UNAUTHORIZED USE.